NCDMV Communications Manager Marty Homan on the DMV Wait Times

If you've ever planned a trip to the DMV, you've probably heard the phrase "pack your patience." But the North Carolina Division of Motor Vehicles says drivers may not need quite as much patience these days, as wait times continue to improve at licensing offices across the state. Marty Homan joined Jeff Hamlin to discuss what's behind the shorter waits and the steps the agency is taking to improve customer service.