Net Promoter Score: The Storm on the Horizon for the Claims Community

This episode of PLRB on Demand will feature Michael J. Miller, CFO at CitiSculpt. Michael's presentation, "Net Promoter Score: The Storm on the Horizon for the Claims Community," has been adapted for this podcast. Most businesses now track customer satisfaction via surveys, but how effective is this practice when it comes to the insurance industry? Join Michael J. Miller as he challenges the notion that adding more technology and online features is a solution to all problems. Michael's insights will encourage you to take a second look at what you think you know about your internet strategy. The views and opinions expressed in this resource are those of the individual speaker and not necessarily those of the Property & Liability Resource Bureau (PLRB), its membership, or any organization with which the presenter is employed or affiliated. The information, ideas, and opinions are presented as information only and not as legal advice or offers of representation. Listeners should rely on guidance from their companies and counsel as appropriate. © PLRB 2022.