Never Split the Difference — Stop Arguing. Say This.

An impossible deadline. Two people defending their positions. What could move the conversation forward? Explore the central approach of Never Split the Difference by Chris Voss with Tahl Raz through an original workplace example: understand the concern behind a demand, ask what can change, and turn agreement into a clear plan. Listening does not require agreeing—and understanding does not mean accepting an unworkable deal.