New Findings for PM after $3B of Repairs Coordinated: Property Meld CEO Ray Hespen

In this episode, I am joined by Ray Hespen CEO & Co-Founder of Property Meld.   We discuss: (00:00:00) - Intro (00:02:31) - Ray’s background and career (00:04:11) - What is correlated in your data with resident retention? (00:11:44) - Experience vs. Lease Renewal data (00:20:54) - Sponsor - PMW (00:22:57) - Property Owner churn (00:26:45) - Advice for dealing with investor churn (00:34:00) - Where do PM responsibilities begin and end in terms of property performance for the owner? (00:38:56) - Sponsor - Rentvine (00:52:11) - What are the most important KPIs for maintenance operations? (00:58:53) - Standardizing industry metrics   Learn more & connect with me here: ⁠Crane⁠, the private community for property management business owners. ⁠My Free PM Newsletter⁠ ⁠RL Property Management⁠ Learn more and connect with Ray here: Ray on LinkedIn Property Meld KPI Cheat Sheet The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.