New Patient Call Handling Best Practices

Based on statistics, dental practices miss a lot of potential new patients. You might scratch your head If you are one of those who miss their chance to get patients from calls. But with the right training, you could book 10 extra patients each month. By focusing on enthusiasm, understanding others' perspectives, sharing helpful information, and empowering choices, your practice can develop trust with community members and better serve their oral health needs. In this episode, Benjamin Suggs discussed strategies for enhancing new patient phone call handling and conversion rates in dental practices. He emphasized the 3Es: the enthusiasm of the front desk staff, empathy, education, and empowerment to close appointments. Benjamin Suggs also highlights the potential benefits of aligning marketing messaging and offering appointment times during calls. This can lead to a significant increase in conversion rates and a higher return on investment from your marketing efforts, giving you a reason to be optimistic about the future of your practice. To watch this episode on YouTube, please visit:https://www.youtube.com/watch?v=kLVFN_dadRcWHAT TO LISTEN FOR1:06 Statistics About Call Handling 6:44 Have The Right Mindset9:40  Empathy12:08 Educating The Caller16:16 Empowerment19:04 Never Disagree With Somebody On The Phone20:27 Law Of Reciprocation23:09 Never End A Call Without Offering Appointment TimeRESOURCES/LINKS MENTIONED Learn more about improving dental practice marketing on Flow.Benjamin Suggs on LinkedInClient Spotlight: MHR Orthodontics Website and Google Business ProfileYour Dental Marketing Growth Partner: Human Expertise Meets AI Precision.We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.No long-term contracts.Our clients average a 5X return on investment.Personalized, non-corporate approach.5-star reviewed.Incredibly easy to work with - your time commitment is minimal.Find us:Website: https://newpatientsflow.comGoogle: https://g.co/kgs/zqWTc5aFacebook: https://www.facebook.com/newpatientsflowInstagram: https://www.instagram.com/newpatientsflow/Linkedin: https://www.linkedin.com/company/newpatientsflow