Newscast 27 - Measuring What Matters

from Loyalty Wired · host Loyalty Wired

In our latest Newscast we round up the latest in global loyalty before diving into the metrics that matter . Featuring Caroline Papadatos on KPI lifecycle, Kashkick on scaling to 12M+ members, Max Kenkel (ITA Group) on measuring what moves behaviour, and Phil Hawkins myth-busting loyalty’s favourite metric.

Episode metadata supplied by the publisher feed · Published Feb 10, 2026

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Newscast 27 - Measuring What Matters

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