NextGov/FCW's Natalie Alms on modernization challenges

The federal government has several large technology initiatives underway such as improving customer experience and leveraging artificial intelligence. Those issues are at the heart of what Natalie Alms writes about for NextGov/FCW, one of several sibling publications for Washington Technology.She dives into those topics and more in this conversation with WT Editor Nick Wakeman. From her perch, Natalie has a unique perspective on the challenges agencies face in trying to modernize how they provide services to citizens. She explains that while AI holds great promise to improve how the government operates, there are also many hurdles to clear.Related articles:IRS touts launch of Direct File pilotWhite House stalls on digital identity mandate, despite billions in fraudExperts warn that OMB’s AI guidance could slow federal adoption of the emerging techOn the heels of Biden's executive order, agencies get White House directive on implementing AIThe CX executive order turns one