Nick Coster 'Unpacking NPS'

We are building an independent global network of people doing human-centred work. Create an account, learn, listen, connect and network - for free → https://www.thisishcd.com/signup________________________Hello, and welcome to Prod Pod.  We’re a part of This is HCD.  We’re bringing all human-centred practitioners real and honest conversations about product management.  My name is Adrienne Tan and I’m the co-founder of Brain Mates.  In this episode, I caught up with Nick Coster, a veteran product management practitioner and Gerry Scullion.  We’re going to be talking about the dreaded NPS.  More importantly, what’s good about it, if any, as Gerry says, and what’s not good about it?  We also give practical advice for practitioners who are working in organisations who might be using it and working in teams who are so focused on it.  It’s a fun episode, so let’s just jump into the conversation.  Nick on LinkedInCreators & Guests Gerry Scullion - Host Stef Murphy - Producer ________________________BRING THIS IS HCD INTO YOUR ORGANISATION→ Train my organisation https://www.thisishcd.com/training→ Video Courses https://www.thisishcd.com/courses→ Private Community (Coaching, Courses, WhatsApp) https://www.thisishcd.com/circle-community→ Gerry's consultancy (Service Design and Design Research) https://humana.design/________________________BECOME A DIRECTORY MEMBER (IT'S FREE!) and get all of this → FREE Introduction to Journey Management course with Marc Stickdorn & Gerry Scullionhttps://www.thisishcd.com/learning/introduction-to-journey-management→ Discover & Connect with others https://www.thisishcd.com/directory → Claim partner discounts https://www.thisishcd.com/partners → Submit an Article https://www.thisishcd.com/blog+ Coming soon - JOB BOARD, FIND A MENTOR...and more________________________