Nick Queensland: Change Management in FM

In this episode of The Modern Facilities Management Podcast, Griffin Hamilton sits down with Nick Queensland, a a healthcare facilities leader with more than 25 years of experience at Mayo Clinic, Luminis Health, and Johns Hopkins. Griffin and Nick dig into the realities of change management in hospital facilities—why buy-in matters, how to communicate effectively with stakeholders, and why reinforcing change is just as important as implementing it. Nick also reflects on the evolving expectations in healthcare facilities and the importance of engaging teams at every level.If you’re looking to grow your career or lead change in facilities management, this episode is packed with practical insights and hard-earned lessons.Key Topics CoveredNavigating a 25+ year career in hospital facilitiesThe importance of understanding your role in healthcareLeadership philosophies and developing future FM talentChange management: buy-in, communication, and reinforcementEngaging stakeholders across clinical and non-clinical teamsHow expectations in hospital facilities have evolvedBuilding team culture during times of changeEnjoy!