No BS eComm Analytics | Julie Acosta, Dir. of eComm & Analytics (NOBULL, AutoZone) [Repeat]

Today, our guest is Julie Acosta, Director of eComm and Marketing Analytics at NOBULL, a fast-growing Boston-based footwear and apparel brand. For Julie, curiosity has a funny way of making you change course. As she originally set out to avoid numbers by going to university for marketing, but as she began developing her career, she found that understanding and working with data made her more effective at understanding her customer base. It was at AutoZone, where her path really changed, as Julie went from merchandising to building AutoZone’s first eCommerce Analytics team from the ground up. By bridging the digital and in-store experiences, her team altered the company’s understanding of how the two were linked, including how new product lines can grow existing lines and how online customer behavior influences in-store purchases. Other key takeaways: How to balance data with usability and how analytics can’t always tell you everything How B&M and e-commerce are inextricably linked and by synchronizing the two you can create a cohesive customer journey strategy How to solve perceived customer cannibalization Links LinkedIn: https://www.linkedin.com/in/julie-acosta-89846b11/ Spotlight interview: https://shorturl.at/Md6SR Chapters 00:00 Intro 03:31 From AVL Boeing to AutoZone 04:09 Merchandising and Marketing at AutoZone 05:33 Building AutoZone's E-commerce and Analytics Team 07:05 The Importance of Curiosity and Team Building 16:23 Balancing Data and Customer Insights 20:43 Understanding the Human Element in Data 21:02 Hands-On Experience at AutoZone 22:07 Challenges and Innovations in E-Commerce 25:14 Performance Parts and Customer Insights 30:19 Balancing Online and Offline Metrics 35:38 Transition to NOBULL and New Challenges 40:30 Outro Follow LogRocket on TikTok! Love LaunchPod and the rest of LogRocket's great content? Follow us on TikTok for interview clips, UX tutorials, and more! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today.Special Guest: Julie Acosta.