No feedback is also feedback | Email Takeaways from Sentiment Score

Check out Churn Flags – my new retention podcast – if you’re in SaaS: Apple • Spotify • YouTube • Other platformsShownotes:Let’s dive into the strategies and methods used in the Collishop birthday email, featured in Episode 40.Ideas you don’t want to miss(3:12) Takeaway #1: Start small and scrappy(5:42) Takeaway #2: Unexpected insights can come from unconventional approaches(08:19) Takeaway #3: Diversify your customer feedback collection(10:31) Non-Takeaway #4: How people don’t provide feedback is just as important as how they do provide feedback(11:30) Takeaway #5: Creative button copy belongs in secondary links(12:17) Takeaway #6: The key to successful luxury emails? StorytellingLinks from this episodeTake a look at the emails we featured in Ep. 40Check out Jasper’s holiday tips that impressed me in the Email Uplers holiday roundupHear Jo talk about how Hiut Denim does luxury email marketing well at the end of Ep. 1Plan more effective emails with my Ecomm Playbooks or SaaS Success PackFollow Nikki on LinkedInGet Nikki's email musings at ⁠nikkielbaz.com/subscribe ⁠Let me know what you thought about the episode by emailing [email protected] consult when you sign up to Kit (formerly ConvertKit) using this affiliate link. Terms and conditions here.