No more black boxes: designing for trust in enterprises AI

Every enterprise has an AI mandate. But how do you build trust and transparency into AI tools and platforms?Susanne, Celigo's Head of User Experience, has spent the last several months on that problem. When Celigo tested an early Agent Builder prototype that took action without showing its reasoning, it didn't feel powerful to anyone. Developers and business users alike came away anxious. That finding reshaped how every agent interface at Celigo gets built.In this episode, Susanne names the principles behind that work and explains where each one came from.The six principles she covers:▸ Everyone gets supported. The same platform has to work for a developer who wants full control, a mid-tier builder who wants a framework, and a non-technical user watching an error queue. ▸ Trust is built, not granted. ▸ The user stays in the driver's seat. ▸ Transparency is a foundation, not a nice-to-have. ▸ Consistency is a trust mechanism. ▸ Strong design makes complexity invisible. Susanne and Nate get into how these principles inform the design choices in the Celigo platform, and how AI is transforming user experience as a whole.See the platform in action: https://www.celigo.com/request-a-demo/