nobody actually has a degree in call centers - with Jim Farnsworth

from CX Solution Source - The Podcast · host CX Partner Source

Tom and Jim go down memory lane discussing how they started in the contact center industry, what they learned on the way, and where they are now. They touch on the importance of coaching, connection, and... keeping your car keys close. Being in the contact center space for 30 years, Jim Farnsworth is a customer executive and thought leader with a range of experience creating, selling, improving and delivering complex business service solutions.  Connect with Jim > https://www.linkedin.com/in/jifarnsworth/  Learn more about our CX Strategy > https://vimeo.com/644146635 

What this episode covers

Tom and Jim go down memory lane discussing how they started in the contact center industry, what they learned on the way, and where they are now. They touch on the importance of coaching, connection, and... keeping your car keys close. Being in the contact center space for 30 years, Jim Farnsworth is a customer executive and thought leader with a range of experience creating, selling, improving and delivering complex business service solutions. Connect with Jim > https://www.linkedin.com/in/jifarnsworth/ Learn more about our CX Strategy > https://vimeo.com/644146635

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nobody actually has a degree in call centers - with Jim Farnsworth

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This episode is 18 minutes long.

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This episode was published on November 11, 2021.

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