Non-Negotiables: How the Best Restaurant Brands Scale Culture Without Losing It

My interview with Steve Felson covers a wide range of topics related to the restaurant industry, including career experiences, industry trends, operational shifts, and the impact of AI. Steve shares insights on the challenges of starting a franchise division, the importance of onboarding and training, and the role of general managers in restaurants. He also discusses the impact of AI on the industry, the shift in restaurant worker values, unconventional guest situations, overrated restaurant trends, and advice for starting a new restaurant venture.TakeawaysRestaurant industry trendsOperational shiftsGuest experience and feedbackBrand consolidation and diversificationChapters00:00 Advice for Day One in the Industry