EPISODE · Jul 27, 2026 · 4 MIN
Not Every Customer Complaint Deserves an Apology
from Take 5 With Cleanfax – an ISSA Podcast · host ISSA
A customer calls three days after a carpet cleaning job, upset that the carpet smells like urine. The crew did nothing wrong—the dog came back to the same spot and had another accident. Nobody on the job cut a corner. So, does the company apologize?
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Not Every Customer Complaint Deserves an Apology
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This episode was published on July 27, 2026.
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