NRR, Churn Rate, NPS : les métriques que tout CSM doit maîtriser

from Customer Success Lab · host Clémence

Les métriques du Customer Success Manager : NRR, Churn Rate, NPS. Pas pour faire de la comptabilité pour parler le langage du business et défendre ta valeur.Dans cet épisode de Customer Success Lab, on décortique les trois métriques fondamentales que tout CSM doit maîtriser : ce qu'elles mesurent vraiment, comment les lire ensemble, et ce qu'elles révèlent sur ton impact business. Une étude de cas complète illustre comment un CSM a utilisé ces trois métriques pour sauver un compte que tout le monde avait abandonné.Si tu veux devenir CSM ou progresser dans ton rôle, cet épisode est fait pour toi.Reçois le Kit CSM gratuit et abonne-toi à la newsletter sur customersuccesslab.frHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Episode metadata supplied by the publisher feed · Published Jun 9, 2026

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NRR, Churn Rate, NPS : les métriques que tout CSM doit maîtriser

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This episode was published on June 9, 2026.

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