Nuts and Bolts of Arbitration: Consumer Arbitration

Learn best practices for consumer arbitration with a focus on fairness, accessibility, and transparency. Adam Shoneck (Vice President, Consumer Division, American Arbitration Association) and Delton R. Henderson (Law Office of Delton R Henderson) will guide you through the entire consumer arbitration process—from filing to resolution—while sharing techniques to keep time and costs low. The session will also highlight the 2025 updates to AAA’s Consumer Arbitration Rules and their impact on proceedings, along with how practitioners can maximize procedural efficiency for all parties.