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O cliente já explicou. Quem vai resolver? episode artwork

Oct 5, 2026 2 min

O cliente já explicou. Quem vai resolver?

from Além do Networking Hosted by Daniel Gramigna, O Pai do Networking

Seu cliente já explicou o problema. A próxima pessoa que atende recebe esse contexto? Daniel Gramigna propõe olhar para a passagem entre atendimento automático e humano e para quem acompanha a solicitação. Neste episódio, o exercício é simular com a equipe um pedido que o menu automático não resolve e conferir onde a informação se perde. A situação é hipotética e convida a melhorar o atendimento com passos práticos. Em qual passagem do seu atendimento o cliente ainda precisa repetir tudo? Me conta no Instagram: @opaidonetworking https://www.instagram.com/opaidonetworking/ Referência: NCAST #17, com Daniel Gramigna (21/06/2023), trecho 1:24:19–1:24:41. Adaptação original, com exemplos e aplicação desenvolvidos para este episódio. https://www.youtube.com/watch?v=MVChCFjJdCY&t=5059s

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