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O cliente tem sempre razão? episode artwork

EPISODE · Jul 16, 2026 · 8 MIN

O cliente tem sempre razão?

from 5 Minutos de Marketing - Rádio Morabeza · host Rádio Morabeza

Nesta edição, Lígia Spencer analisa a ideia de que “o cliente tem sempre razão” e explica que ouvir, valorizar a opinião e criar uma relação de confiança não significa concordar sempre. Um bom atendimento passa por compreender as necessidades e expectativas do cliente, mas também por orientar, esclarecer e apresentar as melhores soluções, com diálogo, respeito e profissionalismo. 

Episode metadata supplied by the publisher feed · Published Jul 16, 2026

What this episode covers

Nesta edição, Lígia Spencer analisa a ideia de que “o cliente tem sempre razão” e explica que ouvir, valorizar a opinião e criar uma relação de confiança não significa concordar sempre. Um bom atendimento passa por compreender as necessidades e expectativas do cliente, mas também por orientar, esclarecer e apresentar as melhores soluções, com diálogo, respeito e profissionalismo.

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This episode is 8 minutes long.

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This episode was published on July 16, 2026.

What is this episode about?

Nesta edição, Lígia Spencer analisa a ideia de que “o cliente tem sempre razão” e explica que ouvir, valorizar a opinião e criar uma relação de confiança não significa concordar sempre. Um bom atendimento passa por compreender as necessidades e...

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