EPISODE · Jun 21, 2009 · 6 MIN

O Custo da Qualidade

from 5 Minutes Podcast com Ricardo Vargas · host Ricardo Viana Vargas

Nesse podcast Ricardo Vargas aborda o conceito da qualidade versus o custo envolvido para produzir a qualidade. Ele mostra que os custos relacionados a criação de atributos não percebidos pelo cliente significam desperdício direto de capital. Por outro lado, os custos relacionados a produção de valor real percebido e valorizado pelo cliente são considerados investimentos na qualidade do projeto.

Episode metadata supplied by the publisher feed · Published Jun 21, 2009

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O Custo da Qualidade

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