Office Hours #872 | Made From Mistakes | From Stage to Strategy, AI to Brand Protection: How Leaders Create Winning Experiences and Scalable Success

Marc Haine is a seasoned Customer and Employee Experience Strategist with over 30 years in hospitality and customer-facing industries. As the author of Lights! Camera! Action! and Founder of Elite Headline Speakers, he helps organizations create exceptional, people-centered experiences that boost engagement, retention, and operational excellence. Drawing inspiration from live theatre, Marc blends creative performance principles with practical business strategies, empowering leaders to “script and direct” impactful experiences. A dynamic speaker, Distinguished Toastmaster, and stand-up comedian, he also brought the first TEDx event to Devon, Alberta, and continues to inspire audiences through his engaging and insightful approach. Benjamin Crawford, CEO of Markmonitor Group, leads a global firm specializing in domain management and online brand protection for some of the world’s largest companies. With a diverse career spanning journalism, sports management, the art world, and mergers and acquisitions, he entered the domain industry in 2009 and quickly made an impact—acquiring 32 businesses, leading a London IPO, and scaling a company from $2 million to over $700 million in revenue. Now, he is pioneering “dotbrand” top-level domains, enabling companies to strengthen brand security and control in an era of rising digital fraud and impersonation. Bryan Goelz, VP of Business Development at Infinite Sky AI, is a former athlete turned sports tech executive focused on transforming player evaluation through data and AI. Leveraging his experience in sports, he works with teams and leagues to enhance performance and decision-making using advanced technologies like computer vision and machine learning. His work converts video into objective insights on performance and biomechanics, with applications that extend beyond baseball to multiple sports, helping organizations unlock deeper insights and elevate athlete development at every level.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.