EPISODE · May 28, 2026 · 39 MIN
Office Hours #892 | How to Lead Through Growth, Build Trust & Increase Profitability in Any Market
from Office Hours with David Meltzer
Ben Hansen is a profitability specialist, entrepreneur, and speaker widely known as “The Profit Doctor” for helping businesses solve what he calls “Profititis” — when companies generate strong revenue but struggle to maintain healthy profits. A five-time Inc. 5000 founder and former executive at Dell Technologies and Microsoft, Ben built and scaled an eight-figure staffing company before moving into consulting. Today, he works with owner-led businesses to improve cash flow, eliminate hidden profit leaks, and create more sustainable financial growth through his Profit Accelerator™ program and consulting services. Chad Gruen is the CEO of 3STEP Sports, the nation’s largest youth sports event and club operator serving more than two million athletes annually. He oversees enterprise strategy, operational growth, and digital transformation efforts focused on improving the experience for athletes, families, coaches, and sports organizations nationwide. Chad’s entrepreneurial journey began by building a youth sports business out of the trunk of his car, eventually growing Sports Made Personal into one of the Midwest’s largest multi-sport platforms before selling it to 3STEP Sports in 2022. Since then, he has helped lead the company’s growth, innovation, and long-term vision as CEO. Susan MacKenty Brady is a leadership educator, executive coach, bestselling author, and CEO of the Simmons University Institute for Inclusive Leadership. Her work focuses on helping leaders strengthen self-awareness, improve communication, build trust, and lead more authentically. Susan is the author of books including Arrive & Thrive and Mastering Your Inner Critic, with her upcoming book All the Difference exploring leadership strategies for bridging perspectives and creating stronger teams. Through coaching, speaking, and advising, she helps leaders improve relationships, navigate differences, and build healthier, more effective workplace cultures.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
What this episode covers
Ben Hansen is a profitability specialist, entrepreneur, and speaker widely known as “The Profit Doctor” for helping businesses solve what he calls “Profititis” — when companies generate strong revenue but struggle to maintain healthy profits. A five-time Inc. 5000 founder and former executive at Dell Technologies and Microsoft, Ben built and scaled an eight-figure staffing company before moving into consulting. Today, he works with owner-led businesses to improve cash flow, eliminate hidden profit leaks, and create more sustainable financial growth through his Profit Accelerator™ program and consulting services. Chad Gruen is the CEO of 3STEP Sports, the nation’s largest youth sports event and club operator serving more than two million athletes annually. He oversees enterprise strategy, operational growth, and digital transformation efforts focused on improving the experience for athletes, families, coaches, and sports organizations nationwide. Chad’s entrepreneurial journey began by building a youth sports business out of the trunk of his car, eventually growing Sports Made Personal into one of the Midwest’s largest multi-sport platforms before selling it to 3STEP Sports in 2022. Since then, he has helped lead the company’s growth, innovation, and long-term vision as CEO. Susan MacKenty Brady is a leadership educator, executive coach, bestselling author, and CEO of the Simmons University Institute for Inclusive Leadership. Her work focuses on helping leaders strengthen self-awareness, improve communication, build trust, and lead more authentically. Susan is the author of books including Arrive & Thrive and Mastering Your Inner Critic, with her upcoming book All the Difference exploring leadership strategies for bridging perspectives and creating stronger teams. Through coaching, speaking, and advising, she helps leaders improve relationships, navigate differences, and build healthier, more effective workplace cultures. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Office Hours #892 | How to Lead Through Growth, Build Trust & Increase Profitability in Any Market
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