Offshoring, efficiency, and the evolving broker model

Offshoring is quickly becoming a core part of how brokerages operate – but it's not without trade-offs. In this week's Broker Daily Uncut, Julian Barnes is joined by Finni brokers Costa Arvanitopoulos and Rebecca Carlson to break down how offshore teams, AI tools, and lender strategies are reshaping the broker workflow. From cost and scalability to training and service quality, they explore where offshoring adds value – and where it can create friction. They also take a look at Macquarie Group's move to bring roles back onshore, alongside rising refinancing competition, including aggressive retention tactics from major banks. Beyond operations, the discussion covers softer auction markets, moderating price growth, investor activity across states, and the limited impact of niche first home buyer schemes. It also touches on emerging tech, from AI-driven processing to early moves in crypto-backed lending.