Offshoring for Recruitment Efficiency: Emerging Talent Markets with Alex Hashash, Managing Director at Global Capability

Welcome to the latest episode of the Recruitment Leadership Podcast, hosted by Alison Humphries.   Offshoring in recruitment isn’t new, but the global landscape is evolving quickly.   In this episode, Alison is joined by Alex Hashash, Managing Director at Global Capability, to explore how recruitment businesses can use offshore talent to improve delivery efficiency, protect profitability, and build more resilient operating models.   Drawing on over 16 years in recruitment, including managing large offshore teams across multiple regions, Alex shares his perspective on how outsourcing markets are shifting - and why emerging locations such as Kenya and East Africa are increasingly being considered alongside more established hubs.   Together, they explore:   💡 Why delivery efficiency is becoming critical for recruitment profitability 💡 How emerging outsourcing markets compare to established locations 💡 Kenya’s growing role as an outsourcing hub - talent, infrastructure and stability 💡 The realities of managing offshore recruitment teams successfully 💡 Why clear KPIs, daily communication and structured training are essential 💡 The commercial case for offshoring and what leaders should evaluate before starting During the conversation, Alex also references the Offshore CX Confidence Index and the GBS Benchmarking and Market Report, which explore global outsourcing trends and emerging markets. As these resources are highly data-driven, we’ve linked to them here for listeners who want to explore the reports in more detail.   If you're considering offshoring as part of your recruitment strategy, or want to improve how your offshore team performs, this episode offers practical insight into the opportunities and considerations involved.   Connect with Alex Hashash on LinkedIn. Want to discuss this topic further with Alison?  💬 Email her at [email protected].