EPISODE · Apr 28, 2022 · 18 MIN
Oh, the Humanity of Automation.
from The Rethink Marketing Podcast · host Colin Jeffries & Paul Frodge
On episode #133 of the Rethink Marketing Podcast, Eric and Colin emerge from the depths of antisocial technology and have a lively conversation about the human side of automation. Do you have an automation strategy? Is it a “customer first” approach to automation or a “savings first” approach? If our people are a competitive advantage, why are we reducing their interactions with customers? Maybe it’s time we rethink automation and the convenience (or lack thereof) it brings to our customers! You can listen to take5: The Rethink Marketing Podcast on all major podcast platforms. Visit the Rethink Marketing Podcast website to learn more about the show or just peruse our guest list and episode library. Let us know what you're rethinking by emailing us at: [email protected]. Send us your feedback and we will send you a highly sought after Rethink Marketing Podcast t-shirt! Just include size and mailing address with your comments. Thank you to Arrasmith Promotions (arrasmithpromotions.com) for making today’s episode possible! Learn more about your ad choices. Visit megaphone.fm/adchoices
What this episode covers
On episode #133 of the Rethink Marketing Podcast, Eric and Colin emerge from the depths of antisocial technology and have a lively conversation about the human side of automation. Do you have an automation strategy? Is it a “customer first” approach to automation or a “savings first” approach? If our people are a competitive advantage, why are we reducing their interactions with customers? Maybe it’s time we rethink automation and the convenience (or lack thereof) it brings to our customers! You can listen to take5: The Rethink Marketing Podcast on all major podcast platforms. Visit the Rethink Marketing Podcast website to learn more about the show or just peruse our guest list and episode library. Let us know what you're rethinking by emailing us at: [email protected]. Send us your feedback and we will send you a highly sought after Rethink Marketing Podcast t-shirt! Just include size and mailing address with your comments. Thank you to Arrasmith Promotions (arrasmithpromotions.com) for making today’s episode possible! Learn more about your ad choices. Visit megaphone.fm/adchoices
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Oh, the Humanity of Automation.
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