OKR: Objectives and Key Results with Carsten Ley

from Business Transformation Pitch with The CX Goalkeeper

The CX Goalkeeper had the great opportunity to interview Carsten Ley LinkedIn Headline: OKR | Project | Agile & Experience Consultant | Keynote Speaker for Engagement & Getting things done Highlights: 00: Game Start 00:29 Carsten's Introduction 01:28 Carsten's Values 01:59 OKR Definition 04:27 from KPIs to OKRs 11:15 Starting with OKRs 14:31 ORK with an A at the end "Actions" 17:49 How is it possible to steer, measure and ensure that the results get really achieved? 21:08 The right culture 23:25 OKR in Customer Experience 27:18 The future of CX 28:42 Book Recommendation 29:14 Contact Details 29:29 Carsten's Golden Nugget and much more #cxgoalkeeper #customerexperience #podcast #leadership

Episode metadata supplied by the publisher feed · Published Oct 17, 2022

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OKR: Objectives and Key Results with Carsten Ley

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