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Older Workers Bring Necessary Knowledge to New Recruits episode artwork

Oct 3, 2026 18 min

Older Workers Bring Necessary Knowledge to New Recruits

from Leader's Edge Hosted by A Council Platform - 868329

Crawford & Co. is dedicated to ensuring that its institutional knowledge is passed from experienced claims adjusters to the younger generation, Chief Sales Officer Mark Cunningham tells the Leader’s Edge Podcast. That means establishing training programs that help replicate the learning that today’s dispersed and remote workforce would have gleaned in person at yesterday’s office. But it also means accommodating flexibility in older workers’ schedules rather than simply ushering them into full retirement, he says.

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