Oli Inkley: From Shop Floor to Security Culture

Oli Inkley started on the Waitrose shop floor. Four and a half years later, he's starting a new adventure in security awareness and culture at Marks and Spencer.In this episode, Oli talks about how he went from managing retail teams and night shifts to building champions programmes, learning to speak the language of engineers, and figuring out what actually works when every organisation does security differently.We cover:Why his retail background turned out to be his biggest assetWhat surprised him most moving from frontline operations to corporate securityHow he learned to have technical conversations without a technical backgroundBuilding champions programmes at Ocado, Tesco, and now M&SWhy three similar retailers need completely different approachesWhat he'd do first if he was starting from scratch at a new organisationWhere AI fits in this space and where it doesn'tIf you're working in security awareness, thinking about moving into it, or wondering whether you need a technical background to do it well, this one's worth your time.