Olivia Fitzgerald - Hospitality’s Hidden Goldmine: Unlocking Data with 125 Insights

🎙️ Episode 68 of Captive Conversations welcomes Olivia FitzGerald, Managing Director of 125 Data & Insights.Olivia shares her journey from:✅ Early days in hospitality at Quaglino’s✅ Scaling online reservations at Livebookings & Bookatable✅ Leading sales & marketing at Zonal✅ Running B2B at Majestic Wine✅ Transforming Feed It Back into 125 Data & InsightsKey themes we cover:• Why operators must be brave enough to really listen to customers• The danger of vanity metrics vs. actionable insight• How AI and advisory boards are shaping the future of guest experience• Why acquisition is expensive — and retention is where the value lies📢 Quote:“Feedback is the start. Insights are where the growth happens.”🎧 Listen on Spotify, watch on YouTube, and follow Captive Conversations for more industry stories.