Olympic-Level Customer Experience in Pharma

There may not be Olympic games for customer experience, but if there were, this panel would undoubtedly be taking home the gold! 🏅 Join us for an in-depth exploration of the evolution of CX in the pharma industry.Discover how to measure success in CX initiatives, develop strategies for building a customer-centric culture, and stay ahead of the latest trends shaping customer experience. This event is perfect for professionals in marketing, customer experience, and digital transformation roles, as well as anyone passionate about enhancing customer interactions and leveraging digital advancements for greater success.What topics do we cover? 👇🟡 The Evolution of CX in the Digital Age🟡 Measuring Success in CX Initiatives🟡 Building a Customer-Centric Culture🟡 The Impact of Social Media on Customer Relationships🟡 Challenges of Integrating AI into Existing Omnichannel Frameworks🟡 CX and Customer OwnershipOur Olympic-level panel: 🥇👇🔵 Michelle Bridenbaker, Global Medical Information Lead at Recordati🔵 Alex Jijie, CEO at Digitalya🔵 Mehrnaz Campbell, Founder and CEO at Cheemia🎙 Hosted by Platforce's Head of Marketing, Stefan Repin, and Events Manager, Juliana Maria Kreisel.