Omer Khan - Laundry POS Systems and Training Attendants

Omer Khan is a second-generation laundromat owner running four fully attended Skyline Laundromats in Atlanta. He grew up pulling quarters on the weekends, spent a few years in corporate America, and came back to build the business into a 24-person operation where pickup and delivery is now starting to outgrow self-service.This conversation is loaded with operator-level detail you can actually use. Omer breaks down why he's converting his back storage into a dedicated processing facility — and why Ian has watched that model succeed for owners with existing stores but fail for people who try to launch delivery-only with no demand behind it. They get into the real logistics of running self-service and wash-dry-fold under one roof without running off your self-serve customers.Omer also tells the story of the employee who threatened to quit when he switched from Clover to Wash-Dry-Fold POS — and stayed after a Spanish-speaking coworker trained her on it in three days. Plus the night Brian built a feature request overnight at a conference, why Omer sells retail at both the counter and the vending machines, why he ripped out his ATMs, how he handles homeless activity at one tough location, and the bill breaker jams that led to Brian 3D-printing a fix. The two crazy stories at the end are worth the listen alone.• Opening a processing facility: why it works for existing operators and fails for delivery-only startups• Designing space for both self-service and pickup and delivery without losing your self-serve base• The employee who almost quit over a new POS — and why she became the best on the system• How Brian built a requested feature overnight at the Elevate Conference• Why you sell soap and snacks at both the counter and the vending machines• Why ATMs aren't worth the $2 fees and the headaches they bring• Handling homeless activity and the equipment that attracts it — including the bill breaker he left out of the wall• Bill breaker jams and Brian's 3D-printed workaround• The ceiling heist: a thief who came in through the AC unit and cut every wire• The phone scam that nearly cost $4,000 — and how to train your staff against itTimestamps:00:00 Introduction01:21 Meet Omer Khan and Skyline Laundromats03:01 Owning vs leasing the real estate04:44 Parking lots, water lines, and the cost of ownership06:32 Revenue mix and pickup and delivery growth09:08 Opening a processing facility: why it works and why it fails13:22 Dedicating space and an animal wash station idea16:33 The employee who almost quit over a new POS19:11 Brian builds a feature overnight at the conference23:41 Card systems, CCI, and Laundroworks24:33 Machine start integrations26:39 Why sell retail at both the counter and the vending machines29:05 Why ATMs aren't worth the $230:04 Dealing with homeless activity and the equipment that attracts it32:57 Bill breaker jams and Brian's 3D-printed fix34:38 The craziest stories: a ceiling heist and a phone scam44:25 Train your staff: scam red flags and metal doorsIan Gollahon is the co-owner of Liberty Laundry in Tulsa, Oklahoma — three stores, $2.5M in revenue in 2025 — and co-founder of Wash-Dry-Fold POS, the original point of sale system built specifically for laundromats.washdryfoldpos.comlibertylaundryok.comlaundromat-ownership.comskylinelaundromats.com