Omnichannel Bliss: On a Unified Customer Experience

Episode 395 of the Catalyst podcast, hosted by Launch by NTT DATA, titled "Omnichannel Bliss: On a Unified Customer Experience" was published on August 15, 2023 and runs 38 minutes.

August 15, 2023 ·38m · Catalyst

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Summary

Humana’s Holly Kessinger and NTT DATA’s Robert Elliott on omnichannel strategy at large organizations Omnichannel strategy is all about combining the head and the heart. This week on Catalyst, Humana’s Holly Kessinger and NTT DATA’s Robert Elliott chat with Clinton about how to drive experience transformation at large enterprises. Holly shares her thoughts on how she approaches creating consistent customer experiences across multiple platforms for millions of people. She shares tips on how to keep teams motivated and how to enable them to work cross functionally. Links: Humana See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Episode Description

Humana’s Holly Kessinger and NTT DATA’s Robert Elliott on omnichannel strategy at large organizations

Omnichannel strategy is all about combining the head and the heart. This week on Catalyst, Humana’s Holly Kessinger and NTT DATA’s Robert Elliott chat with Clinton about how to drive experience transformation at large enterprises. Holly shares her thoughts on how she approaches creating consistent customer experiences across multiple platforms for millions of people. She shares tips on how to keep teams motivated and how to enable them to work cross functionally.

Links:

Humana

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.