On-Prem vs. Cloud Contact Centers: It's Not an Open & Shut Case

CX Today's Charlie Mitchell introduces a discussion on why businesses may wish to keep their contact center operations on-premise. For this discussion, he's joined by two industry experts:Michael McCloskey, CEO of Bright PatternNicolas de Kouchkovsky, Principal Analyst at CaCube ConsultingDuring the video both contact center specialists answer the questions:What’s driving large contact center vendors to shift their portfolio from on-prem to the cloud?Why would customers want to stay on-prem and not move to cloud?What should customers who require on-prem look for in a vendor?