On the Couch with M&M | Jacki Mitchell

IS THE CUSTOMER ALWAYS RIGHT? DOES THE CUSTOMER ALWAYS COME FIRST? Today we are joined by Brand profiler, neuromarketing educator and serial-entrepreneur, Jacki Mitchell. In today’s interview, we will be discussing two very important questions that business owners face: ‘Is the customer always right?’ and ‘Does the customer always come first?’ Together with Jacki, we explore the role your staff plays in answering these questions and why diversity within your business is better for your business. Watch today’s episode to gain insight into why culture is such an important aspect of your business and how it impacts the service level your customer receives from your staff. We hope you enjoy this episode, and as always, please feel free to share the post or tag someone you may think will benefit. We welcome your comments below. Thank you, M&M If you have any questions, or would like to know more about the Power of Saying No, reach out to Jacki via LinkedIn here: https://www.linkedin.com/in/jackimitchell 3:49 – Do customers come first? 5:01 – Look after your people, and your people will look after your customers. 5:27 – Is the customer always right? 5:49 – Why the employee comes first – Woolworth Plastic Bag example 7:09 – How empowering staff helps better your business 8:34 – Diversity: what can it do for your business? 9:55 – Why you should encourage staff feedback 10:46 – How to be respectful while being transactional 12:25 – The rise of interior styling in the sale process – how it can benefit your vendor 15:00 – What is company culture? 15:56 – Why negative reviews are a gift