On the Couch with M&M | Property Management

RETENTION: THE NEW GROWTH TERM IN PROPERTY MANAGEMENT   KEY TAKE AWAYS FROM THE EVIEW GROUP PB2019 WORKSHOP   Welcome to this week’s episode.   Property Management is often regarded as the sidekick to sales, but that’s not the case at Eview Group. At Eview Group property management is a main attraction which is why we recently held a PB2019 Workshop specifically tailored to our property management teams across the group.   The event was phenomenal, with speakers and pms within the group sharing what has been working well for their business and what their predictions are for 2019.   In today’s episode we’ll discuss the key take aways from the PB2019 Workshop, particularly in relation to the new growth term in property management: retention.   We hope you enjoy this week’s episode and as always please, leave a comment or share the post with someone you think may benefit from it. Thank you, M&M.   1:20 - Retention: the new growth term in property management 2:43 - Customer service: why you should be an outbound rather than inbound office. 4:22 - The importance of proactive and immediate communication with landlords and tenants 5:10 - Why you need to use all modes of communication with tenants and landlords 7:00 - How do you present your business in the marketplace? 7:29 - The three types of landlords in the marketplace 9:00 The pen analogy and how it applies to your brand image 10:57 -You never lose a listing in Property Management 12:49 - Appraisal, Listings and Leased Booklet: moving back to an analogue format 13:40 - Marketing Strategy Calendar