On the Path to CX Leadership: Develop Your Skill Set, Step Outside Your Comfort Zone, and Know Your Customer

"That's one of the things that I'm a huge believer in is skill sets. Early jobs with skill sets, because skill sets traveled. And I think those are things that I think it's incredibly important to me, as we think about workforce development," says Lambert Walsh, the Senior Vice President of Customer Success at DocuSign, in our recent Linkedin Live conversation. While chatting with Lambert, we discuss the importance of developing the skill sets that help set you up for success in a customer-oriented leadership position. We also explore the ways in which the pandemic affected this digitally-focused organization, and how they managed both employee and customer experience during this high-intensity period.