One-Year Anniversary Special: Preparing Your Business for What’s Next

It’s the one-year anniversary of the Operations Excellence Podcast, and Mark O’Donnell marks the milestone with a special panel episode bringing back past guests for a real-world conversation on one big question: Are local small and midsize businesses ready for the growth opportunities headed toward Upstate New York?Joined by Matt Masur (Growth Mode Technologies / Click Stream Studios), Mark Roberts (Staff Leasing PEO), Steve Thompson (Integrity Cost Consulting), Adam Feck (Strategic Executive Alliance), and Davine Bay (DKON Consulting Group), Mark leads a practical discussion on what it actually takes to scale without breaking your business.The group digs into the biggest pressure points companies face as demand outpaces available talent, including: building a culture people want to join, creating repeatable hiring and onboarding systems, setting clear expectations through communication and performance management, and ensuring operations can deliver on what sales promises. They also explore the realities of remote hiring across multiple states, the importance of infrastructure and process, and the hidden costs that quietly drain profitability as organizations grow.If you’re a business owner or leader in Central New York wondering how to prepare for the next wave of opportunity, this episode is a grounded, local, “roll up your sleeves” roadmap — with resources you can connect with right here in the community.