Ongoing Saga of Skyelectric: Still no inverter

I am now finding out they never even asked for or got the replacement and didnt do ANYTHING these 2.5 weeks and are now attempting to replace the module in my currently malfunctioned inverter. So, after making me wait for a replacement they are now going to repair my inverter after all. So why waste half a month? And why give me the run around? Why lie? Skyelectric has never compensated me in any way for any of the losses incurred, from installation till date. I paid double the amount for half the size of a system and i paid for noc services only to get mediocre subpar products and services.