ontap.daily (September 3rd 2026)

In today's episode, John unpacks why Kohl's decision to eliminate its CMO role and create a Chief Customer Officer tells a bigger story about how eCommerce businesses should be structured, and why the retailers winning with AI are the ones who've killed their organisational silos first. He also examines Anthropic's new commerce agent blueprint, a Google Analytics bug that briefly showed zero traffic for thousands of accounts, Shein's underwhelming stock market debut, and why Shopify's quiet checkout improvement matters more than it looks.Key topics covered:- Why Kohl's replaced its CMO with a Chief Customer Officer, and what it means for eCommerce teams of any size- Anthropic launches a Claude commerce agent blueprint, entering direct competition with OpenAI and Google for agentic commerce- Google Analytics zero-traffic bug on September 1: what happened and why cross-referencing data sources matters- Google avoids a forced AdX breakup in its ad tech antitrust case, what the behavioural remedies mean for advertisers- Shein's Hong Kong IPO falls 9% on day one: tariffs, competition, and transparency concerns weigh on the fast-fashion model- Shopify checkout now remembers your last payment method, why this changes the customer account strategy calculation- Twenty-one major banks partner on a new stablecoin expected in early 2027- Sephora pilots TikTok Shop with exclusive monthly dropsVisit www.ontapgroup.com for more eCommerce insights, or get in touch to discuss how these developments affect your business.