EPISODE · Jul 23, 2026 · 17 MIN
OpenAI Presence: AI agents for customer support and internal processes with integrated guardrails
OpenAI ha lanciato Presence, una piattaforma per implementare agenti AI in grado di gestire supporto clienti e richieste interne via voce e chat. La soluzione include guardrails, simulazioni e strumenti di valutazione per garantire conformità e sicurezza. Presence è già utilizzato per il supporto telefonico di OpenAI, risolvendo il 75% delle chiamate senza intervento umano.
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OpenAI Presence: AI agents for customer support and internal processes with integrated guardrails
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