Operational Contracts: Designing SLOs Between Humans and Agentic Systems

This 10-minute executive briefing teaches a compact, decision-grade approach to operational contracts: single-page SLOs (Service-Level Objectives) tailored for human+agentic teams. You get one clear insight — predictable delegation requires explicit execution contracts — three supporting points (defining intent vs. observable outcomes; embedding escalation and credit; lightweight measurement that scales), and a one-step template you can use today. The episode is practical: it shows the anatomy of a 6-line SLO, how to pick the single metric that matters, when to require human-in-loop escalation, and how to price trust so you expand delegation safely. Listeners leave with a ready-to-use micro-template and a 24-hour experiment to validate an operational contract in production. Tone is analytical and operational, focused on leverage, decision frameworks, and systems design for high-agency operators.