Operational effectiveness and the hidden cost of undocumented systems

In this episode, we dive into a topic that almost every growing financial services team faces — but few talk about openly: operational effectiveness and the hidden cost of undocumented systems. Our team has been working together since 2003. We're highly in sync. We move fast. We 'just know' how things work. But when a new team member joins, that rhythm becomes a barrier rather than a strength. The core issue isn't about one person's performance — it's about the absence of documented processes, clear KPIs, and a defined source of truth.  So today, we're speaking with Katie Attard, an expert in operational effectiveness to unpack: How teams unintentionally create invisible systems Why undocumented culture becomes risky And how to build scalable infrastructure without slowing momentum Learn more about our guest Katie Attard: https://www.konduitoperations.com/