Operational Excellence with Marianne Rutz

The CX Goalkeeper had the great opportunity to interview Marianne Rutz LinkedIn Headline: We're the Experts in Helping Fast-Growth SMEs Transform Their Call Centre Operations into Powerhouse Profit Centres | Podcaster | Speaker Highlights: 00:00 Game Start 01:01 Marianne's Introduction 03:44 Marianne's Values 06:12 Operational Excellence Definition 08:11 Are companies good enough? 13:52 Do you have enough people? 15:53 Quality Assurance 19:57 Measurement 24:54 The best short term measure to improve 27:14 The future of Operational Excellence 29:18 Book suggestion 30:41 Contact Details 32:00 Marianne's golden nugget and much more on https://www.cxgoalkeeper.com/mariannerutz Marianne's Contact Details: https://www.linkedin.com/in/marianne-rutz/ https://rutzconsulting.com/