Operational Transformation: Leading Change in a High-Risk, Regulated Environment with Leanne Simpson

What does it take to overhaul a 15-year-old system in a high-stakes healthcare environment - without losing the people in it?In this episode of Busting Roadblocks, we sit down with Leanne Simpson, a General Manager who led a major operational transformation in the patient transport sector. From paramedics and pilots to hospitals, government procurement, and funding bodies, Leanne was working at the center of one of the most complex and tightly regulated systems in healthcare.Together, we explore:✅ The challenge of changing entrenched mindsets: “It’s not perfect, but we’ve always done it this way.” ✅ Why innovation in high-risk environments is difficult - and how to keep momentum ✅ The critical role of cross-functional communication from CEO to frontline clinicians ✅ How building trust was the secret to lasting change ✅ What it takes to design a system that improves outcomes without leaving anyone behindThis is a masterclass in considered leadership, stakeholder engagement, and leading change when the stakes are high and resistance is even higher.🎧 Tune in to hear how Leanne busted through roadblocks - and what you can take into your own transformation projects.To get in contact with Leanne Simple you can find her on LinkedIn:Janet Charteris is available on LinkedIn or JC Consultancy websitewww.jcconsultancy.co