Operationalizing Empathy in Your Financial Institution

Episode 63 of the Expert Insights podcast, hosted by Total Expert, titled "Operationalizing Empathy in Your Financial Institution" was published on June 12, 2020 and runs 6 minutes.

June 12, 2020 ·6m · Expert Insights

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Summary

While the market has started to make a comeback, many consumers are still experiencing financial hardship. Now more than ever, it's critical to express empathy in every communication and understand where you customer is in their stage of life. Joe Welu and Sue Woodard discuss how to operationalize empathy, and do so at scale.

Episode Description

While the market has started to make a comeback, many consumers are still experiencing financial hardship. Now more than ever, it's critical to express empathy in every communication and understand where you customer is in their stage of life. Joe Welu and Sue Woodard discuss how to operationalize empathy, and do so at scale.

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