Opinions mixed on HMRC performance for 2025/26

from The ICAEW Guide to Successful Job Search · host ICAEW

HMRC answered calls and responded to post more quickly in 2025/26 than in previous years. However, a survey of agents and taxpayers suggests that the quality of HMRC’s services continues to fall short of expected standards.

Episode metadata supplied by the publisher feed · Published Jul 15, 2026

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Opinions mixed on HMRC performance for 2025/26

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