Optimisez votre parcours client et éviter les impayés !

from En Business, Soyons Cash ! · host Pauline Thibout

📅 Comment baliser son parcours client...et maîtriser ses délais de paiement ? 🛠 Quels outils et méthodes pour fluidifier la relation client....et améliorer sa trésorerie ? 💰 En somme, comment éviter les impayés grâce à son parcours client ? Dans cet épisode, j'accueille Virginie ORSI, consultant en développement d'entreprise et experte en relation client. Forte de son expérience dans la gestion et la vente de plusieurs commerces, elle accompagne aujourd’hui les TPE et artisans pour structurer leur activité et optimiser leur relation client.🔥 Au programme dans cet épisode : ✔️ Pourquoi le cadrage de la relation client dès la prospection est essentiel ✔️ L’importance des acomptes, de la contractualisation et des facturations intermédiaires ✔️ Relancer ses clients sans abîmer la relation commerciale ✔️ Exemple d’une agence de pub qui a transformé son organisation grâce à un parcours client structuré Découvrez comment un bon parcours client améliore l'expérience client, et par ricochet : votre trésorerie et votre rentabilité ➡️ Ne laissez plus vos clients dicter votre organisation ! Structurer votre parcours client, c’est gagner en sérénité et montrer votre professionnalisme. C'est clairement une des clés pour éviter les impayés et sécuriser votre trésorerie ! 🔔 Si l'épisode vous plait : likez et laissez un avis ! et pour découvrir d'autres bonnes pratiques pour éviter les impayés et les litiges, abonnez vous à la chaîne Youtube : (1) Pauline THIBOUT | Cap Recovery - YouTubeBonne écouteHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

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This episode was published on February 3, 2025.

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