Optimizing 9-1-1 Operations Using AI and Tech with Jake Saur

Jake Saur, CPE, RPL, ENP, is the ECC Administrator for Arlington County, VA. Jake has dedicated over two decades to advancing public safety and emergency management, beginning as a Paramedic with the Manatee County Department of Public Safety in 2001. Jake is a nationally recognized leader in the 9-1-1 industry, with a track record of driving workforce development and adopting Next Generation 9-1-1 technologies. While in Sarasota, FL, for the Suncoast Connect Symposium, Jake sat down for an interview with current TPF Fellow Andrew Spector. Jake and Andrew discuss how Arlington County uses AI and tech to optimize 9-1-1 operations, the impact of this effort, and the art of public-private partnership.Timestamps00:00-00:45: Introduction00:46-2:42: AI Focus at Suncoast Connect02:43-3:42: Who is Jake Saur03:43-5:20: Origins of Optimizing 9-1-1 Operations Using AI and Tech05:21-6:54: How Arlington County Started 06:55-9:19: Amazon Relationship and the “Secret Sauce” 09:20-12:09: The Art of Public-Private Partnership12:10-14:03: The Process of Building it Out 14:04-16:00: Using Data to Continuously Improve16:01-21:08: What it Actually Looks Like21:09-23:57: From Machine Learning to Deep Machine Learning 23:58-27:09: The Impact27:10-28:16: How Others Can Get Started28:17-30:21: Connecting it Back to Career Beginnings30:22-32:10: Effectively Using AI32:11-33:02: Jake’s Questions Going Home33:03-33:53: ClosingLinks to Learn Morehttps://www.thepattersonfoundation.org/digital-access-for-all.htmlhttps://www.thepattersonfoundation.org/digital-access-for-all/suncoast-connect-innovating-and-thriving-in-the-digital-age.htmlhttps://www.arlingtonva.us/Homehttps://www.ttecdigital.com/articles/supporting-emergency-dispatchers-with-ai-reinforcementshttps://www.fox5dc.com/news/arlington-gets-new-911-technologyJoin The Journey