EPISODE · Feb 13, 2023 · 39 MIN
Orchestrating Customer Experience in Business with Mark Slatin
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had the great opportunity to interview Mark Slatin LinkedIn Headline: Empowering mid-size financial service leaders to turn indifferent customers into loyal fans Highlights: 00:00 Game Start 00:36 Mark's introduction 02:47 Mark's values 04:34 The global CX field 07:17 The biggest challenges that CX leaders are facing 09:37 Cultural Change 12:50 Support from the Top Mgmt 15:40 Employee Engagement 19:13 Breaking Silos 22:33 Meeting in a box 30:28 The future of CX 35:06 Book Suggestion 36:06 Contact Details 36:45 Mark's Golden Nugget and much more on https://www.cxgoalkeeper.com/MarkSlatin ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership
Embed this episode
NOW PLAYING
Orchestrating Customer Experience in Business with Mark Slatin
No transcript for this episode yet
Similar Episodes
No similar episodes found.
Similar Podcasts
No similar podcasts found.