Ordering IT Services: Would you like CHIPS with that?

What this episode covers

When most managers order IT services, they assume they’ll “get what they paid for.”Reality check: You always get CHIPS with that order. And no, not the crunchy kind!CHIPS =✔ C – Customer involvement✔ H – Heterogeneity of service quality✔ I – Intangibility✔ P – Perishability✔ S – SimultaneityThese five characteristics make IT services fundamentally different from IT products.👉 You can’t stockpile services.👉 Quality varies.👉 Value depends on active involvement.

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How long is this episode of IT Sourcing Sorcerer?

This episode is 4 minutes long.

When was this IT Sourcing Sorcerer episode published?

This episode was published on December 31, 2025.

What is this episode about?

When most managers order IT services, they assume they’ll “get what they paid for.”Reality check: You always get CHIPS with that order. And no, not the crunchy kind!CHIPS =✔ C – Customer involvement✔ H – Heterogeneity of service quality✔ I –...

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